I noticed that another entertainment agency was sharing tips on what to do if the wrong entertainer, or the entertainer you have booked doesn’t arrive at your event. Well, this must be absolutely horrifying for you, the organiser and also for your guests who are expecting a particular type of entertainment.
This is particularly horrifying if the event is sold on a specific entertainer: for example a DJ, comedian, speaker or artist, being present at an event, only for the agency to send someone else in their place at the last minute. Understandably your guests are going to be disappointed.
There are a number of reasons why this can happen. Of course, occasionally someone might be ill and at the last minute a replacement has to be found. Anyone who has attended live theatre or opera will have heard seen the stage manager say from the stage, before a performance “Due to illness xxxx (the star) is indisposed and the role of xxxx will be played by the understudy” to groans from the audience. Of course the show must go on and there is always an understudy to step up, take the limelight and save the show.
But I am afraid to say there are occasions when an artiste “Gets a better offer” and then cancels. This is incredibly unfair to the promoter, client and guests. I have been aware of contracts where a clause basically says (in legal jargon) that if there is a better offer, the artiste isn’t obliged to turn up and ‘helpfully’ someone else will be sent. But who?? Does anyone know them? Are they any good? Personally, I believe this is extremely unfair, unprofessional and unethical.